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Data privacy

The protection of your privacy and your personal data is an important issue for us. For this reason, our Internet activities take place only in compliance of the pertinent data protection laws applicable from time to time. We have taken tech­ni­cal and or­ga­ni­sa­tional measures to ensure that data protection regulations are observed both by ourselves and by our external service providers.

1. Data privacy at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data are all data with which you can be personally identified. You will find detailed information on the subject of data protection in our data protection declaration listed under this text.

Data collection on our website

Who is responsible for the data collection on this website?
The data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your information?
On the one hand, your data is collected when you communicate it to us. This may be data that you enter in a contact form, for example. Other data is automatically collected by our IT systems when you visit our website. These are mainly technical data (e.g. Internet browser, operating system or time of page visit). This data is collected automatically as soon as you enter our website.

What do we use your data for?
Part of the data is collected in order to ensure error-free provision of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of data protection. You also have the right of appeal to the competent supervisory authority.

Third-party analysis and tools

When you visit our website, your surfing behaviour can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You may object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following data protection declaration.

You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.

2. General information and mandatory information

Data privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data is collected. Personal data are data with which you can be personally identified. This data protection declaration explains which data we collect and for what we use it. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

Indunorm Hydraulik GmbH
Oderstraße 3
47506 Neukirchen-Vluyn

Phone: +49 2845 2950-0
E-mail: info@indunorm.de

Responsible body is the natural or legal person who alone or together with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Purposes of data collection, processing or use

Indunorm Hydraulik GmbH is a leading German system supplier of hydraulic hoses and fittings for replacement needs and for small and medium-sized original equipment. As a specialist for system solutions in high-pressure joining technology, we have been a reliable partner for more than 40 years for quality-oriented customers from hydraulic service companies, the technical trade and all important branches of industry In addition to our more than 13,000 stock-guided articles, we develop innovative solutions for special problems in high-pressure joining technology in our own testing and development department. The company collects, processes and uses personal data exclusively for the fulfilment or preparation of contracts, for compliance with legal obligations or with the consent of the data subject. 

Affected groups of persons and related data or data categories

The affected groups of people are:

  • current employees,
  • former employees,
  • Applicant,
  • Interested parties,
  • Customers,
  • Suppliers,
  • service providers and
  • other business partners.

The relevant data includes all personal data which are necessary for the fulfilment of the respective purpose.

Legal basis

The legal basis for the implementation of the named procedures is defined in the EU DSGVO and, if applicable, in the respective national data protection laws, in Germany in the BDSG. Articles 4 to 7 of the EU DSGVO should be mentioned in particular. Article 4 EU DSGMO defines the definitions and refers to recitals 26-37.

Should processing become necessary under Article 6(1)(f), this shall be done exclusively for the conclusion or performance of contracts - insofar as the legitimate interest of the data subject does not conflict with this - taking into account all data protection requirements. When weighing up the interests of those affected and the parties to the contract, a strict standard is always applied in favour of the person affected.

Potential recipients for data transmission

The potential recipients of personal data transmitted are

  • public authorities, insofar as a statutory obligation exists,
  • service providers and other business partners as far as it is necessary for the fulfilment of the respective purpose and a legal regulation allows or requires this or the person concerned has consented.

A further passing on of personal data is not intended and will therefore not take place.

Planned data transfer to third countries

If data transmissions to third countries become necessary, this shall only take place for the conclusion or fulfilment of contracts - insofar as the legitimate interest of the data subject does not conflict with this - taking into account all data protection requirements. If there is the intention to transfer the personal data to a third country or an international organisation, this will take place on the basis of an adequacy decision in accordance with Article 45 of the EU DSBER. Should data nevertheless be transferred in accordance with Article 46 or Article 47 or the second subparagraph of Article 49(1), we would point out that appropriate guarantees or binding internal data protection regulations exist or that a strict standard is always applied in favour of the data subject when weighing up the interests of the data subjects and the contracting parties.

Standard periods for the deletion of data

Personal data will be deleted in accordance with the applicable legal or contractual regulations for data deletion, taking into account statutory or contractual retention obligations. The deletion of personal data, which are not subject to any legal or contractual obligation to store or delete, takes place immediately after they have become dispensable for the fulfilment of the respective purpose.

Right to information, correction and deletion

Any data subject has the right to obtain information from the data controller regarding the personal data concerned and to have it corrected, deleted or restricted or to object to the processing and the right of data transferability.

Revocation of your consent to data processing

Many data processing processes are only possible with your express consent. You can revoke your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing up to the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the event of breaches of data protection law, the person concerned has a right of appeal to the competent supervisory authority. The responsible supervisory authority for data protection issues is the data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Right to data transferability

You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place if it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

You have the right to free information about your stored personal data, their origin and recipients and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the scope of the applicable legal provisions. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

3. Data privacy officer

Statutory data privacy officer

We have appointed a data protection officer for our company. You are welcome to contact him at privacy@indunorm.de 

Indunorm Hydraulik GmbH
Oderstraße 3
47506 Neukirchen-Vluyn

4. Data collection on our website

Use of cookies and similar technologies

We use cookies to operate our website, to ensure the technical functionality of our website and to understand how visitors use our website.

A cookie is a small text file that is stored on your end device when your browser calls up our website. If you call up our website again later, these cookies can be read out again. Cookies are stored for different lengths of time. You always have the option of setting your browser to accept or reject cookies, but this may result in our website no longer functioning properly.  You can also delete cookies independently at any time. If you do not do this, we can specify when saving, how long a cookie should be stored on your computer. Here we have to distinguish between so-called session cookies and permanent cookies. Session cookies are deleted by your browser when you leave our website or exit the browser. Persistent cookies are stored for the duration that we specify during storage.

We use cookies for the following purposes:

  • Technically required cookies, which are mandatory for the use of the functions of our website (e.g. recognition of whether you have logged in). Without these cookies, certain functions could not be provided.
  • Functional cookies, which are used to technically perform certain functions that you want to use.
  • Analysis cookies, which are used to analyse your user behaviour. For details, please read the information about 5. "etracker".

Most of the browsers used by our users allow you to set which cookies should be stored and enable you to delete (certain) cookies.  If you restrict the storage of cookies to certain websites or do not allow cookies from third party websites, this may under certain circumstances mean that our website can no longer be used to its full extent. With your consent, additional cookies are also stored in the browser you use. Which cookies are stored depends on the extent of the consent you have given.

You can withdraw your consent at any time with effect for the future by clicking here:

cookie consent settings

Please note that for technical reasons we are not able to delete all cookies in your browser if they are not from us. You would therefore have to delete the cookies you no longer wish to use. Your consent is not required to use our website.

Cookies, which are necessary for the electronic communication process or for the provision of certain functions you require (e.g. shopping basket function), are stored on the basis of Art. 6 Para. 1 lit. f DSGVO. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of his services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this data protection declaration.

Used cookies

eZSESSID plus changed ID, storage period: duration of the session, purpose: Is needed to guarantee the shop functions and to secure forms against misuse.

scandit-device-id, storage period: 10 years, purpose: Technically necessary cookie when using the app.

Consent Management

oil_data, storage period: 30 days, purpose: cookie consent plugin on the basis of oil.js


_et_coid, storage period: 2 years, purpose: cookie recognition.

isSdEnabled, storage period: 24 hours, purpose: recognition of whether the visitor's scrolling depth is measured.

BT_pdc, storage period: 1 year, purpose: Contains Base64-encoded visitor history data (is customer, newsletter recipient, visitor ID, displayed smart messages) for personalization.

BT_sdc, storage period: duration of the session, purpose: Contains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the start of the session, displayed smart messages in the session), which is used for personalization purposes.


IDE, storage period: 1 year, purpose: Contains a randomly generated User ID. This ID enables Google to recognise the user across different websites and to display personalised advertising.

test_cookie, storage period: 15 minutes, purpose: Set as a test to check whether the browser allows cookies to be set. Contains no identification features.

OTZ, storage period: 29 days, purpose: This cookie is set by the "Google+" tool. This is necessary to integrate the "Google+" plugin - the "Google+" tool is a social platform based on a Google Account.

1P_JAR, storage period: 1 month, purpose: Used to optimize advertising to deliver ads relevant to users, improve campaign performance reports, or prevent a user from seeing the same ads multiple times.

ANID, storage period: 1 year, purpose: ANID means «anonymous ID». This cookie is used for advertising on google.com. Data is collected anonymously and automatically. Collected data includes browser type, referring/exit page, content viewed on website, operating system, clickstream data for trend analysis and optimization services.

rc::a - storage period: permanently, purpose: Identification whether the visitor of a website is a person or a so-called bot or robot to fend off spam.

NID - storage period: 6 months, purpose: Advertising, storing a random number to identify the device in order to recognize returning visitors and display targeted advertising.


PREF, storage period: 5 years, purpose: Saves the user settings. Can be used to personalize advertisements during searches.

s_gl, storage period: duration of the session, purpose: This cookie contains information about how the end user uses the site and any advertisements that the end user may have seen prior to visiting the site.

YSC, storage period: duration of the session, purpose: Registers a unique ID to keep statistics of the videos from YouTube that the user has seen.

VISITOR_INFO1_LIVE, storage period: 179 days, purpose: Tries to estimate user bandwidth on pages with integrated YouTube videos.

Contact form

If you send us enquiries using the contact form, your details from the enquiry form, including the contact data you provided there, will be stored for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing processes carried out up to the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to delete, your consent for storage revoked or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Registration in our online shop

You can register in our online shop to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise we will refuse the registration. In the event of important changes, such as the scope of the offer or technically necessary changes, we will use the e-mail address provided during registration to inform you in this way. Registration in our online shop serves to execute or initiate a contract between you and Indunorm Hydraulik GmbH (Art. 6 Para. 1 lit. b DSGVO). 

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content design or amendment of the contract (inventory data). This is done on the basis of Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only to the extent necessary to enable or invoice the user for the use of the service.

Data transfer upon conclusion of contract for online shops, dealers and dispatch of goods

We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the company entrusted with the delivery of the goods or the bank entrusted with the payment processing. A further transmission of the data will not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

5. Analysis tools and advertising


Indunorm Hydraulik GmbH uses the services of etracker GmbH, Hamburg, Germany to analyse usage data. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user. 
The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards.

The data is processed on the legal basis of Art. 6 Section 1(legitimate interest) of the EU General Data Protection Regulation (GDPR).Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anonymizes the IP address as early as possible and converts login or device IDs into a unique key with which, however, no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties. You can object to the outlined data processing at any time provided it is related to your person. Your objection has no detrimental consequences for you. 

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. Provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

With reCAPTCHA it should be checked whether the data entry on our websites (e.g. in a contact form) is done by a human being or by an automated program. For this reCAPTCHA analyzes the behavior of the web site visitor on the basis different characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis reCAPTCHA evaluates various information (e.g. IP address, time the website visitor stays on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Visitors to the website are not informed that an analysis is taking place. Data processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting his website offers against abusive automated spying and SPAM.

Further information about Google reCAPTCHA and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

Google Ads and Conversion-Tracking with Google Tag-Manager

This website uses Google Ads. Google Ads is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").
As part of Google Ads, we use what is known as conversion tracking. When you click on an ad placed by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser places on the user's computer. These cookies lose their validity after 30 days and do not serve to personally identify the user. If the user visits certain pages of this website and the cookie has not expired, Google and we may recognize that the user clicked on the ad and was directed to that page.

Each Google Ads customer receives a different cookie. Cookies cannot be tracked through ads customer websites. The information collected using the conversion cookie is used to generate conversion statistics for ads customers who have opted for conversion tracking. Customers will know the total number of users who clicked on their ad and were directed to a page tagged with a conversion tracking tag. However, you will not receive any information that personally identifies users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie in your Internet browser under User Preferences. You will then not be included in the conversion tracking statistics.

Conversion cookies are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
More information about Google Ads and Google Conversion Tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.
You can set your browser so that you are informed when cookies are set and only allow cookies in individual cases, accept cookies for specific cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Likewise we use so-called Remarketing in the context of Google Ads. This is a procedure with which we would like to address you again within 90 days. By this application you can be faded in after visiting our website with your further Internet use our advertisements. This is done by means of cookies stored in your browser, which are used by Google to record and evaluate your usage behavior when you visit various websites. In this way Google can determine your previous visit to our website. A combination of the data collected within the scope of remarketing with your personal data, which may be stored by Google, does not take place by Google according to its own statements. According to Google, pseudonymisation is used in remarketing.

6. Plugins and tools


Our website uses plugins from Google's YouTube site. This website is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information on how we handle user data, please see YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

This site uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required Web fonts into your browser cache to display texts and fonts correctly.

To do this, the browser you are using must connect to Google's servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If your browser does not support web fonts, a default font is used by your computer.

Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq  and in Google's privacy policy: https://www.google.com/policies/privacy/.

7. Disclaimer

The data protection declaration of Indunorm Hydraulik GmbH does not apply to applications, products, services or websites of third party providers that can be accessed via links that we offer for information purposes. When using these links you leave the website of Indunorm Hydraulik GmbH, so that it is possible that third parties may collect or pass on information about you. Indunorm Hydraulik GmbH has no influence whatsoever on the websites of third parties and makes no recommendations or assurances regarding these websites or their data protection practices. We encourage you to read and review the privacy policies of all websites with which you may interact before allowing them to collect, process and use your personal information.

In addition to Indunorm products, we also distribute brand products: